Privacy Policy
Le Domaine de L'Hylode Sainte-Anne, Martinique Contact: contact@ledomainedelhylode.fr / 0696851092
1. Introduction
Domaine de L'Hylode is committed to protecting the personal data of its customers, partners visitors in accordance with the General Data Protection Regulation ( RGPD ) the French Data Protection Act.
This policy explains:
What data we collect.
Why we collect it.
How we protect it.
Your rights.
2. Data collected
We collect only the data necessary to:
Manage your reservations
( accommodation, restaurant, activities ) : Name, first name, contact details ( email, telephone, address ).
Dates of stay, preferences ( room, diet, extras ). Payment information ( secured via our banking partners ).
Improve your experience :
History of stays, preferences, feedbacks.
Meet our legal obligations Identification ( for administrative formalities ).
Tourist tax (declared to the relevant authorities).
3. Purpose of processing
Your data is used to :
Manage your reservation ( confirmation, invoicing, reception ).
Communicate with you ( confirmation email, newsletters if you agree ).
Personalize your stay ( preferences, adapted offers ).
Respect our legal obligations ( declaration of stays, fight against fraud ).
Improve our services ( anonymized statistical analysis ).
4. Retention period We keep your data :
During your stay : for real-time management.
Up to 3 years after your last stay : for commercial legal purposes (e.g. booking history).
Up to 10 years : for accounting tax purposes (legal obligation).
5. Data security We implement technical organizational measures to protect your data:
Restricted access : Only authorized persons (trained personnel) have access.
Secure hosting : our servers are protected located in the European Union.
Trusted partners : we work with service providers ( e.g. booking platforms, banks ) subject to the RGPD.
6. Your rights You have the following rights to your data:
Right of access: request a copy of your data.
Right of rectification: correct inaccurate information.
Right to erasure: your data (subject to legal obligations).
Right to limitation: suspend the processing of your data.
Right to object: to refuse the use of your data for commercial purposes.
Right to portability : recover your data in a structured format.
To exercise these rights : contact us by e-mail ( contact@ledomainedelhylode.fr ) by telephone ( 0696851092 ), specifying your identity your request.
7. Cookies our site uses cookies to :
Facilitate navigation ( e.g.: memorize your preferences ).
Analyze site usage ( anonymous statistics).
You can refuse them configure them via your browser options.
8 Changes to the policy We reserve the right to modify this policy. Updates will be posted on our site communicated as necessary.
9. Contact If you have any questions about data protection, please contact our Data Protection Officer ( DPO )
Email : contact@ledomainedelhylode.fr
Address : Le Domaine de L'Hylode
quatier BARETO
Sainte-Anne 97227
10. Complaint if you feel that your rights have not been respected, you can lodge a complaint with the CNIL : www.cnil.fr by post: CNIL 3 place de Fotenoy 75007 Paris.
Appendix: Consent On arrival when booking online, we will ask you to check a box to accept this policy. You may withdraw your consent at any time.
Last updated : June 5th 2026